Store FAQ

Store FAQ – The Urban Edge

🐾 What makes The Urban Edge different?

We are a family-owned pet store built on trust, education, and personalized service. Unlike big-box retailers, we take time to understand your pet’s needs and carefully curate premium products we truly believe in.

🥩 Do you carry raw diets?

Yes! We exclusively carry BARF World Raw Diets, including chubs, patties, and freeze-dried options. Our team is happy to help you transition your pet to raw safely and confidently.

❄️ How should I store raw food?

Keep frozen raw food in your freezer until ready to use. Thaw in the refrigerator and use within 2–3 days. Always handle raw food safely and clean bowls and surfaces after feeding.

🛍️ Do you offer local pickup?

Yes! You can order online and select local pickup at checkout. We’ll notify you as soon as your order is ready.

💳 What payment methods do you accept?

We accept all major credit cards, debit cards, and other payment options available at checkout in-store and online.

🎁 Do you have a rewards program?

Yes! We reward our loyal customers. Ask in-store about earning points on purchases and exclusive member benefits.

📍 Where are you located?

We are located in Eagan, Minnesota. Visit us in-store for personalized recommendations and expert guidance.

📞 How can I contact you?

You can reach us through our website contact form, by phone ( (612) 255-8889), social media, or by visiting us in-store during business hours.

Have more questions? Stop in or message us, we’re always happy to help!